Donbet Terms and Conditions

Welcome to Donbet Casino. These terms and conditions govern your use of our online gaming platform and services. By creating an account or using our website, you agree to be bound by these terms. We operate under license #OGL/2024/250/0115 issued by the Curaçao Gaming Authority (CGA) and are committed to providing a safe, fair, and enjoyable gaming experience.

1. About Our Services

At Donbet, we offer a comprehensive online gaming platform featuring casino games, live casino, sports betting, virtual sports, racing, e-sports, mini games, and tournaments. Our services are operated by GTW B.V., a Curaçao company with registration #165433, registered at Zuikertuintjeweg Z/N, Curaçao. We provide our platform in multiple languages and currencies to serve our international player base.

Our Donbet Casino platform operates under the National Ordinance on Offshore Games of Hazard (NOOGH) and maintains the highest standards of player protection. We work with leading game providers including NetEnt to ensure quality gaming experiences across all verticals.

2. Account Registration and Eligibility

To access Donbet services, you must create an account and meet our eligibility requirements. We require all players to be at least 18 years old and legally able to participate in online gaming in their jurisdiction. When you complete the Donbet login process for the first time, you confirm that all information provided is accurate and complete.

At Donbet Casino, we maintain strict account verification procedures. You may only hold one account with us, and we reserve the right to request additional documentation to verify your identity. Our KYC procedures may require ID documents, proof of payment methods, and utility bills in Latin or Cyrillic alphabet.

Restricted Countries

We do not accept players from the following countries and territories: Aruba, Bonaire, Curaçao, Netherlands, Saba, St. Maarten, Georgia, USA and US dependencies, and all FATF-blacklisted countries. Accounts from Russian Federation and Belarus will be closed immediately upon detection, with balances retained by our company in accordance with sanctions enforcement.

3. Deposits and Payments

At Donbet, we accept deposits via VISA and MasterCard credit and debit cards, as well as various alternative payment methods. Our minimum deposit amount is €20 or currency equivalent. We support 14 currencies including EUR, USD, GBP, AUD, CAD, BRL, and cryptocurrencies BTC, ETH, LTC, XRP, BCH, USDT, XMR, and DASH.

Our payment processing is handled by CYGTW LTD, a Cyprus company (#HE 462903) that acts as our payment agent. For country-specific payment options, please contact our support team at support@donbet.com. Donbet Casino offers special crypto deposit bonuses of 170% plus 100 free spins for cryptocurrency users.

4. Withdrawals and Limits

We process withdrawal requests promptly subject to verification requirements. Our minimum withdrawal amount is €20 or currency equivalent. Weekly withdrawal limits are set at €7,500, with monthly limits of €15,000. VIP players may receive higher limits at our sole discretion.

Bank transfers are processed within 3 banking days, though intermediary bank fees up to €16 may apply. We do not support USD payouts via bank transfer. If your withdrawal request is made before meeting the 1× wagering requirement on your deposit, a 20% deduction will apply.

Maximum Win Limits

Our maximum win limit is €100,000 per single bet or spin, including bonus rounds and free spins. Wins exceeding €15,000 are paid in monthly installments of €15,000 until the full amount is paid. Progressive jackpot wins are paid in full without caps.

5. Bonuses and Promotions

At Donbet, we offer various welcome bonuses across our different verticals. Our casino welcome bonus provides 150% up to €750 plus 50 free spins, while our sports welcome bonus offers 120% up to €600. Players seeking a Donbet promo code or Donbet no deposit bonus should check our promotions page regularly for current offers.

Our Donbet Casino loyalty program includes a VIP Room with wheels, prizes, and marketplace features, plus 10% loyalty cashback for regular players. We also run daily, weekly, and monthly leaderboards with a shared prize pool of 100,000 free spins.

Bonus Terms

Players from 52+ countries are excluded from welcome casino and live casino bonuses, including Algeria, Bahrain, Bangladesh, Bulgaria, Indonesia, Malaysia, Philippines, Thailand, and others. Sports bets only count toward wagering at minimum odds of 1.30. Bonus winnings are capped at 5× the bonus amount, except for welcome bonuses.

6. Responsible Gaming

We are committed to promoting responsible gaming practices. At Donbet Casino, we provide various tools to help you maintain control over your gaming activities, including deposit limits, session time limits, and self-exclusion options. If you feel your gaming is becoming problematic, please contact our support team immediately.

Our Donbet Casino platform includes features to help you monitor your gaming behavior. We encourage all players to gamble responsibly and within their means. Resources for problem gambling support are available through our customer service team.

7. Fair Play and Security

We maintain strict anti-fraud measures to ensure fair play for all users. Our systems monitor for unusual betting patterns, collusion, and other prohibited activities. We reserve the right to investigate suspicious activities and take appropriate action, including account suspension and balance confiscation.

At Donbet, we use advanced encryption technology to protect your personal and financial information. Our games are regularly tested for fairness, and we maintain transparent payout percentages across all gaming verticals.

8. Customer Support

Our customer support team is available through multiple channels including live chat, email at support@donbet.com, Telegram, Discord, and Twitter. We strive to respond to all inquiries promptly and professionally. Complaints must be submitted within 2 months of the issue occurring.

For escalated matters, you may contact the independent gaming authority or the Curaçao Gaming Authority directly. Our Donbet Casino support team can provide guidance on the appropriate escalation procedures.

9. Privacy and Data Protection

We respect your privacy and handle your personal data in accordance with applicable data protection laws. Our privacy policy details how we collect, use, and protect your information. We may share necessary information with our payment processors, regulators, and other service providers as required for our operations.

10. Modifications and Termination

We reserve the right to modify these terms and conditions at any time. Material changes will be communicated to players through our website or direct notification. Continued use of our services after such modifications constitutes acceptance of the updated terms.

We may terminate or suspend accounts at our discretion for violations of these terms, suspicious activities, or regulatory requirements. Upon termination, any remaining account balance will be returned after deduction of applicable fees and charges.

11. Governing Law

These terms and conditions are governed by the laws of Curaçao. Any disputes arising from your use of our services will be subject to the jurisdiction of Curaçao courts. By using our services, you agree to submit to this jurisdiction for resolution of any legal matters.