Donbet Online Casino Privacy Policy

At Donbet Online Casino, we are committed to protecting your personal data and respecting your privacy rights. This privacy policy explains how we collect, use, store, and protect your information when you visit our website at donbet.co or use our services. We operate under license #OGL/2024/250/0115 from the Curaçao Gaming Authority, and we ensure full compliance with applicable data protection regulations.

Information We Collect

We collect various types of personal information to provide you with our casino, sports betting, and gaming services. At Donbet Casino, we gather this data through different channels and for specific purposes related to your account management and gaming experience.

Personal Data Collection

When you register at Donbet, we collect the following personal information:

• Your full name, date of birth, and contact details
• Email address and phone number for account verification
• Residential address and nationality information
• Payment method details and banking information
• Identity verification documents as required by our KYC procedures

We also automatically collect technical data when you use our Donbet Casino platform, including your IP address, browser type, device information, and gaming activity logs. This helps us maintain security and improve our services.

Gaming and Transaction Data

At Donbet Online Casino, we monitor your gaming patterns and transaction history to ensure responsible gambling and comply with anti-money laundering regulations. We track your deposits, withdrawals, bonus usage, and betting activity across our casino, live casino, sports betting, and mini games verticals.

How We Use Your Information

We use your personal data for several legitimate purposes related to our operations as a licensed online casino and sportsbook.

Service Provision

We process your information to provide you with access to our Donbet Casino games, sports betting platform, and other services. This includes processing your deposits and withdrawals, managing your VIP Room benefits, and delivering our loyalty cashback program. We also use your data to verify your identity and ensure compliance with our licensing requirements.

Communication and Support

At Donbet, we use your contact information to communicate with you about your account, send important updates, and provide customer support through our live chat, email support@donbet.com, Telegram, and Discord channels. We may also send you promotional offers and bonus information, including details about our welcome bonuses and promo codes.

Data Sharing and Disclosure

We may share your personal information with trusted third parties who help us operate our Donbet Casino platform and comply with regulatory requirements.

Payment Processing

Your payment information is shared with our payment agent CYGTW LTD (Cyprus company #HE 462903) and authorized payment processors to handle your deposits and withdrawals. At Donbet Online Casino, we ensure all payment partners maintain high security standards and comply with financial regulations.

Regulatory Compliance

We may disclose your information to regulatory authorities, including the Curaçao Gaming Authority, law enforcement agencies, or other government bodies when required by law or to comply with legal obligations. We also work with IGA Group as our trust service provider for compliance purposes.

Data Security and Protection

At Donbet Casino, we implement robust security measures to protect your personal information from unauthorized access, disclosure, or misuse. We use industry-standard encryption technologies, secure servers, and regular security audits to safeguard your data.

Account Security

We encourage you to keep your Donbet login credentials secure and notify us immediately if you suspect any unauthorized access to your account. We monitor for suspicious activities and may temporarily restrict access if we detect potential security threats.

Your Privacy Rights

As a user of our Donbet Casino platform, you have several rights regarding your personal data under applicable privacy laws.

Access and Correction

You can access and update your personal information through your Donbet account dashboard or by contacting our support team. We will respond to your requests within reasonable timeframes and verify your identity before processing any changes.

Data Deletion

At Donbet Online Casino, you can request deletion of your personal data, subject to our legal obligations to retain certain records for regulatory compliance. We will retain your information for as long as necessary to provide our services and comply with applicable laws.

Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our Donbet Casino website, analyze usage patterns, and provide personalized content. You can manage your cookie preferences through your browser settings, though this may affect some website functionality.

International Data Transfers

As a global platform, Donbet may transfer your personal data to countries outside your jurisdiction for processing and storage. We ensure appropriate safeguards are in place to protect your information during such transfers.

Updates to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. At Donbet Casino, we will notify you of any significant changes through our website or via email, and we encourage you to review this policy regularly.

Contact Information

If you have any questions about this privacy policy or how we handle your personal data at Donbet Online Casino, please contact us at support@donbet.com or through our live chat feature. Our customer support team is available to assist you with privacy-related inquiries and help ensure your data protection rights are respected.